Customer Service

For any customer support requests please contact support(a) or visit our Customer Support Center. In both cases a ticket corresponding to your service support request will be opened. The ticketing system will enable LS Instruments to optimally track your customer support request until its resolution.


In urgent cases please call: +41 (0)26 508 54 24


Prior to requesting support, we strongly encourage users to first look through a growing collection of frequently asked questions in the public knowledge base of the LS Instruments Light Scattering Forum. This forum is a very useful source of technical information about our products, their use and more in general about light scattering techniques.  A moderated public forum allows registered users and LS Instruments scientists to collectively discuss light scattering topics.  It is open for registration to any individual interested in light scattering techniques.  Furthermore, all customers who register will be granted access to an additional private forum in which they can post confidential questions visible only to them and other users at their institution.